Return & Refund Policy

At Delightpk, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our Return and Refund Policy outlines the process for returns and refunds.

1. Return Eligibility

  • You may return items within [Insert Return Period, e.g., 7 days] from the date of purchase.
  • Items must be in their original condition, unused, and in the original packaging, including any tags or labels.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Personalized or customized items
  • Sale or clearance items

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at delightofficials1@gmail.com with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions.
  3. Pack the Item: Carefully pack the item with the RA number clearly marked on the package.
  4. Ship the Item: Return the item to the address provided in the return instructions.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

5. Refund Process

  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • If approved, we will process your refund to the original payment method within [Insert Time Frame, e.g., 7-10 business days].
  • Please note that it may take some time for your bank or credit card company to process the refund.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange a replacement or refund.

8. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

Delightpk.com
Email: delightofficials1@gmail.com

Phone: +923289928060
Address: Harley Street,Rawalpindi,46000